As a plumber participating in the ProPlumber™ Program and by completing the annual enrollment process for the ProPlumber Program, I understand and agree to the following Terms & Conditions and program details in their entirety.
ProPlumber Enrollment Requirements
By completing my enrollment in the ProPlumber Program, I understand and agree that as a ProPlumber:- I am responsible for meeting the minimum program requirements as defined in the Annual ProPlumber Program Requirements
- I understand that my membership is subject to termination, at Rheem’s sole discretion, if I do not meet the minimum program requirements as defined in the Program Participation Requirements; I violate the Rheem® Water Heater Online Sales Policy or Rheem Water Heater MAP Policy; or the program is discontinued
- I will follow the program rules and regulations set forth in the ProPlumber Program Guide and these Terms & Conditions
- I understand by enrolling in the ProPlumber program I will be automatically opted into receiving ProPlumber communications from Rheem and select vendor partners of Rheem
- I understand that I am an independent plumber and that I am not authorized to represent myself as or act as an agent or employee of Rheem
- I understand that I will only receive program benefits back to the first day of the month I was enrolled
- I understand that ProPlumber is a calendar year program and reenrollment will be required at the beginning of the following year to continue to receive benefits.
Annual ProPlumber Program Requirements
I understand that the terms for my continued participation in the Program are subject to annual review and revision based on my:- Maintaining high-level customer service and satisfaction, as demonstrated by a four-star or higher rating on the Online Ratings & Reviews Program via a minimum of 20 customer review submissions per year
- Remaining committed to continuing industry education / training, including completing a minimum of 10 continuing education hours, collectively in the business, each year (this includes Rheem online, in-class courses and conference courses as well as certain industry courses)
- Achieving 5% year-over-year growth in ProClub submissions
- Holding all current state and applicable licenses
ProPlumber Ratings & Reviews Terms
- ProPlumbers agree to respond to reviews appropriately
- ProPlumbers agree that they understand that Rheem will not alter customer reviews simply based on dissatisfaction by the plumber
- Reviews will be audited and monitored by Rheem; any inappropriate content by the reviewer or plumber will be prohibited and removed